GM1 145.A.30(e) Personnel requirements
CAA ORS9 Decision No. 38
TRAINING SYLLABUS FOR INITIAL SAFETY TRAINING (INCLUDING HUMAN FACTORS)
The training syllabus below identifies the topics and subtopics to be addressed during the safety training.
The maintenance organisation may combine, divide or change the order of any of the subjects in the syllabus to suit its own needs, as long as all the subjects are covered to a level of detail appropriate to the organisation and its personnel, including the varying level of seniority of that personnel.
Some of the topics may be covered in separate training courses (e.g. health and safety, management, supervisory skills, etc.) in which case duplication of training is not necessary.
Where possible, practical illustrations and examples should be used, especially accident and incident reports.
Topics should be related to existing legislation, where relevant. Topics should be related to existing guidance/advisory material, where relevant (e.g. ICAO HF Digests and Training Manual).
Topics should be related to the maintenance activities of the organisation to the greatest extent possible; too much unrelated theory should be avoided.
1. General/Introduction to safety management and human factors
1.1. Need to address safety management and human factors
1.2. Statistics
1.3. Incidents
1a. Safety risk management
1a.1. Hazard identification
1a.2. Safety risk assessment
1a.3. Risk mitigation and management
1a.4. Effectiveness of safety risk management
2. Safety Culture/Organisational factors
2.1 Justness/trust
2.2 Commitment to safety
2.3 Adaptability
2.4 Awareness
2.5 Behaviour
2.6 Information
3. Human Error
3.1. Error models and theories
3.2. Types of errors in maintenance tasks
3.3. Violations
3.4. Implications of errors
3.5. Avoiding and managing errors
3.6. Human reliability
4. Human performance & limitations
4.1. Vision
4.2. Hearing
4.3. Information-processing
4.4. Attention and perception
4.5. Situational awareness
4.6. Memory
4.7. Claustrophobia and physical access
4.8. Motivation
4.9. Fitness/health
4.10. Stress
4.11. Workload management
4.12. Fatigue
4.13. Alcohol, medication, drugs
4.14. Physical work
4.15. Repetitive tasks/complacency
5. Environment
5.1. Peer pressure
5.2. Stressors
5.3. Time pressure and deadlines
5.4. Workload
5.5. Shift work
5.6. Noise and fumes
5.7. Illumination
5.8. Climate and temperature
5.9. Motion and vibration
5.10. Complex systems
5.11. Other hazards in the workplace
5.12. Lack of manpower
5.13. Distractions and interruptions
6. Procedures, information, tools and practices
6.1. Visual inspection
6.2. Work logging and recording
6.3. Procedure - practice/mismatch/norms
6.4. Technical documentation - access and quality
6.5. Critical maintenance tasks and error-capturing methods (independent inspection, reinspection, etc.)
7. Communication
7.1. Shift/task handover
7.2. Dissemination of information
7.3. Cultural differences
8. Teamwork
8.1. Responsibility
8.2. Management, supervision and leadership
8.3. Decision-making
9. Professionalism and integrity
9.1. Keeping up to date; currency
9.2. Avoiding error-provoking behaviour
9.3. Assertiveness
10. Organisation’s safety programme
10.1. Safety policy and objectives, just culture principles
10.2. Reporting errors and hazards, internal safety reporting scheme
10.3. Error investigation process
10.4. Action to address problems
10.5. Feedback and safety promotion