Description: Demonstrates knowledge and understanding of relevant information, operating instruction, unmanned aircraft systems and the operating environment.

Observable Behaviours

Demonstrates practical and applicable knowledge of limitations and systems and their interactions

Demonstrates required knowledge of published operating instructions

Demonstrates knowledge of the physical environment, the air traffic environment including routings, weather, airports, and the operational infrastructure

Demonstrates appropriate knowledge of applicable legislation

Knows where to source required information

Demonstrates a positive interest in acquiring knowledge

Description: Identifies and applies procedures in accordance with published operating instructions and applicable regulations, using the appropriate knowledge.

Observable Behaviours

Identifies the source of operating instructions

Follows standard operating procedures (SOPs) unless a higher degree of safety dictates an appropriate deviation

Identifies and follows all operating instructions in a timely manner

Correctly operates the UAS and associated equipment

Complies with applicable regulations

Description: Perceives and comprehends the operational situation of the moment and all of the relevant information available and anticipates what could happen that may affect the operation.

Observable Behaviours

Identifies and assesses accurately the state of the UAS

Identifies and assesses accurately the UAS vertical and lateral position, and its anticipated flight path

Identifies and assesses accurately the general environment as it may affect the flight, including the air traffic neighbouring the UAS operation and the meteorological conditions that could impact the operation

Conducts the operation in accordance with the airspace configuration where the UAS operation is taking place

Keeps track of time and energy

Maintains awareness of the people involved in or affected by the operation and their capacity to perform as expected

Anticipates accurately what could happen, plans, and stays ahead of the situation

Develops effective contingency plans based upon potential threats

Description: Demonstrates effective verbal, written and nonverbal communications, in normal and abnormal situations.

Observable Behaviours

Ensures the recipient is ready and able to receive the information

Selects appropriately what, when how and with whom to communicate

Conveys messages clearly, accurately, and concisely

Confirms that the recipient correctly understands important information

Listens actively and demonstrates understanding when receiving information

Asks relevant and effective questions – Adheres to standard radiotelephony phraseology and procedures

Accurately reads and interprets required documentation for the operation of UAS

Accurately reads, interprets, constructs and responds to datalink messages

Completes accurate reports as required by operating procedures

Correctly interprets non-verbal communication

Description: Controls the RPA flight path through automation, including appropriate use of flight management system(s) and guidance.

Observable Behaviours

Controls the RPA through automation with accuracy and smoothness as appropriate to the situation

Contains the RPA within the normal flight envelope

Maintains the desired flight path during flight using automation

Takes appropriate action in case of deviations from the desired RPA trajectory

Selects appropriate level and mode of automation in a timely manner considering phase of flight and workload

Effectively monitors automation, including engagement and automatic mode transitions

Description: Demonstrates effective leadership, team working and self-management.

Observable Behaviours

Understands and agrees with the crew’s roles and objectives

Creates an atmosphere of open communication and encourages team participation

Uses initiative and gives directions when required

Admits mistakes and takes responsibility for own performance, detecting and resolving own errors

Anticipates and responds appropriately to other crew members’ needs

Carries out instructions when directed

Communicates relevant concerns and intentions

Gives and receives feedback constructively

Confidently intervenes when important for safety

Demonstrates empathy and shows respect and tolerance for other people

Engages others in planning and allocates activities fairly and appropriately according to abilities

Addresses and resolves conflicts and disagreements in a constructive manner

Demonstrates self-control in all situations

Description: Accurately identifies risks and resolves problems. Uses the appropriate decision-making processes.

Observable Behaviours

Seeks accurate and adequate information from appropriate sources

Identifies and verifies what and why things have gone wrong

Employs proper problem-solving strategies

Perseveres in working through problems without reducing safety

Uses appropriate and timely decision-making processes

Identifies and considers options effectively

Monitors, reviews and adapts decisions as required

Identifies and manages risks and threats to the safety of the UAS and people effectively

Description: Manages available resources efficiently to prioritize and perform tasks in a timely manner under all circumstances.

Observable Behaviours

Plans, prioritizes, and schedules tasks effectively

Manages time efficiently when carrying out tasks

Offers and accepts assistance, delegates when necessary and asks for help early

Reviews, monitors, and crosschecks actions conscientiously

Verifies that tasks are completed to the expected outcome