AMC1 CAT.GEN.MPA.215(b) Support programme

CAA ORS9 Decision No. 35

CONFIDENTIALITY AND PROTECTION OF DATA

(a) The personal data of flight crew who have contacted or been referred to a support programme should be handled in a confidential, non-stigmatising, and safe environment.

(b) The support programme should engender a culture of mutual trust and cooperation so that the flight crew are less likely to hide a medical condition or personal situation and more likely to report and seek help.

(c) Disclosure of data to the operator without the specific consent of the crew member may only be granted in an anonymised manner such as in the form of aggregated statistical data and only for purposes of the programme’s effectiveness in contributing to safety management so as not to deter the voluntary participation in a support programme, thereby compromising flight safety.

(d) Notwithstanding the above, an agreement with related procedures should be in place between the operator and the support programme provider on how to proceed in case of a serious safety concern.