AMC3 ARO.GEN.200(a)(2) Management system    

CAA ORS9 Decision No. 1

QUALIFICATION AND TRAINING — CREW RESOURCE MANAGEMENT (CRM)

For the oversight of the operator’s CRM training, the inspectors of the CAA should be qualified and trained as follows:

(a) Qualification

To fulfil the qualification provisions, inspectors should:

(1) have adequate knowledge of the relevant flight operations;

(2) have adequate knowledge of human performance and limitations (HPL);

(3) have completed initial CRM training;

(4) have received additional training in the fields of group management, group dynamics and personal awareness; and

(5) have experience in the assessment of the effectiveness of training programmes and management systems.

(b) Training

The training of inspectors should be both theoretical and practical, and should include:

(1) in-depth knowledge of the CRM training elements as laid down in Part-ORO; and

(2) specific skills for the oversight of the operator’s CRM training including the assessment of non-technical skills using proper techniques and methodologies.