AMC3 ORO.CC.115(e) Conduct of training courses and associated checking

CAA ORS9 Decision No. 1

CABIN CREW CRM TRAINER

(a) Applicability

The provisions described herein:

(1) should be fulfilled by cabin crew CRM trainers responsible for classroom CRM training; and

(2) are not applicable to trainers or instructors conducting training other than CRM training, but integrating CRM elements into this training. Nevertheless, trainers or instructors who are integrating CRM elements into the aircraft type training, recurrent training or senior cabin crew member training should have acquired relevant knowledge of human performance and limitations, and have completed appropriate CRM training.

(b) Qualification of cabin crew CRM trainer

(1) A training and standardisation programme for cabin crew CRM trainers should be established.

(2) The cabin crew CRM trainer, in order to be suitably qualified, should:

(i) have adequate knowledge of the relevant flight operations;

(ii) have received instructions on human performance and limitations (HPL);

(iii) have completed an introductory CRM course, as required in Annex V (Part-CC) to Commission Regulation (EU) No 1178/2011, and an operator’s CRM training, as specified in AMC1 ORO.CC.115(e);

(iv) have received training in group facilitation skills;

(v) have received additional training in the fields of group management, group dynamics and personal awareness; and

(vi) have demonstrated the knowledge, skills and credibility required to train the CRM training elements in the non-operational environment, as specified in Table 1 of AMC1 ORO.CC.115(e).

(3) An experienced CRM trainer may become a cabin crew CRM trainer if he/she demonstrates a satisfactory knowledge of the relevant flight operations and the cabin crew working environment, and fulfils the provisions specified in (2)(ii) to (2)(vi).

(1) Training of cabin crew CRM trainers should be both theoretical and practical. Practical elements should include the development of specific trainer skills, particularly the integration of CRM into day-to-day operations.

(2) The basic training of cabin crew CRM trainers should include the training elements for cabin crew, as specified in Table 1 of AMC1 ORO.CC.115(e). In addition, the basic training should include the following:

(i) introduction to CRM training;

(ii) operator’s management system; and

(iii) characteristics, as applicable:

(A) of the different types of CRM trainings (initial, recurrent, etc.);

(B) of combined training; and

(3) The refresher training of cabin crew CRM trainers should include new methodologies, procedures and lessons learned.

(4) The training of cabin crew CRM trainers should be conducted by cabin crew CRM trainers with a minimum of 3 years’ experience. Assistance may be provided by experts in order to address specific areas.

(d) Assessment of cabin crew CRM trainer

(1) A cabin crew CRM trainer should be assessed by the operator when conducting the first CRM training course. This first assessment should be valid for a period of 3 years.

(2) Assessment is the process of observing, recording, interpreting and debriefing the cabin crew CRM trainer. The operator should describe the assessment process in the operations manual. All personnel involved in the assessment must be credible and competent in their role.

(e) Recency and renewal of qualification as cabin crew CRM trainer

(1) For recency of the 3-year validity period, the cabin crew CRM trainer should:

(i) conduct at least 2 CRM training events in any 12-month period;

(ii) be assessed within the last 12 months of the 3-year validity period by the operator; and

(iii) complete CRM trainer refresher training within the 3-year validity period.

(2) The next 3-year validity period should start at the end of the previous period.

(3) For renewal, i.e. when a cabin crew CRM trainer does not fulfil the provisions of (1), he/she should, before resuming as cabin crew CRM trainer:

(i) comply with the qualification provisions of (b) and (d); and

(ii) complete CRM trainer refresher training.