AMC3 ORO.FC.115 Crew resource management (CRM) training

CAA ORS9 Decision No. 1

FLIGHT CREW CRM TRAINER

(a) Applicability

The provisions described herein:

(1) should be fulfilled by flight crew CRM trainers responsible for classroom CRM training; and

(2) are not applicable to:

(i) instructors, holding a certificate in accordance with Commission Regulation (EU) No 1178/2011, who conduct CRM training in the operational environment; and

(ii) trainers or instructors conducting training other than CRM training, but integrating CRM elements into this training.

(b) Qualification of flight crew CRM trainer

(1) A training and standardisation programme for flight crew CRM trainers should be established.

(2) A flight crew CRM trainer, in order to be suitably qualified, should:

(i) have adequate knowledge of the relevant flight operations;

(ii) have adequate knowledge of human performance and limitations (HPL), whilst:

(A) having obtained a commercial pilot licence in accordance with Commission Regulation (EU) No 1178/2011; or

(B) having followed a theoretical HPL course covering the whole syllabus of the HPL examination;

(iii) have completed flight crew initial operator’s CRM training;

(iv) have received training in group facilitation skills;

(v) have received additional training in the fields of group management, group dynamics and personal awareness; and

(vi) have demonstrated the knowledge, skills and credibility required to train the CRM training elements in the non-operational environment, as specified in Table 1 of AMC1 ORO.FC.115.

(3) The following qualifications and experiences are also acceptable for a flight crew CRM trainer in order to be suitably qualified:

(i) A flight crew member holding a recent qualification as a flight crew CRM trainer may continue to be a flight crew CRM trainer after the cessation of active flying duties if he/she maintains adequate knowledge of the relevant flight operations.

(ii) A former flight crew member may become a flight crew CRM trainer if he/she maintains adequate knowledge of the relevant flight operations and fulfils the provisions of (2)(ii) to (2)(vi).

(iii) An experienced CRM trainer may become a flight crew CRM trainer if he/she demonstrates adequate knowledge of the relevant flight operations and fulfils the provisions of (2)(ii) to (2)(vi).

(1) Training of flight crew CRM trainers should be both theoretical and practical. Practical elements should include the development of specific trainer skills, particularly the integration of CRM into line operations.

(2) The basic training of flight crew CRM trainers should include the training elements for flight crew, as specified in Table 1 of AMC1 ORO.FC.115. In addition, the basic training should include the following:

(i) introduction to CRM training;

(ii) operator’s management system;

(iii) characteristics, as applicable:

(A) of the different types of CRM trainings (initial, recurrent, etc.);

(B) of combined training; and

(iv) assessment.

(3) The refresher training of flight crew CRM trainers should include new methodologies, procedures and lessons learned.

(4) Instructors, holding a certificate in accordance with Commission Regulation (EU) No 1178/2011, who are also CRM trainers, may combine the CRM trainer refresher training with instructor refresher training.

(5) Instructors for other-than complex motor-powered aircraft should be qualified as flight crew CRM trainers for this aircraft category with no additional training, as specified in (2) and (3) when:

(i) holding a certificate in accordance with Commission Regulation (EU) No 1178/2011; and

(ii) fulfilling the provisions of (b)(2) or (b)(3).

(6) The training of flight crew CRM trainers should be conducted by flight crew CRM trainers with a minimum of 3 years’ experience. Assistance may be provided by experts in order to address specific areas.

(d) Assessment of flight crew CRM trainer

(1) A flight crew CRM trainer should be assessed by the operator when conducting the first CRM training course. This first assessment should be valid for a period of 3 years.

(2) The operator should ensure that the process for the assessment is included in the operations manual describing methods for observing, recording, interpreting and debriefing the flight crew CRM trainer. All personnel involved in the assessment must be credible and competent in their role.

(e) Recency and renewal of qualification as flight crew CRM trainer

(1) For recency of the 3-year validity period, the flight crew CRM trainer should:

(i) conduct at least 2 CRM training events in any 12-month period;

(ii) be assessed within the last 12 months of the 3-year validity period by the operator; and

(iii) complete CRM trainer refresher training within the 3-year validity period.

(2) The next 3-year validity period should start at the end of the previous period.

(3) For renewal, i.e. when a flight crew CRM trainer does not fulfil the provisions of (1), he/she should, before resuming as flight crew CRM trainer:

(i) comply with the qualification provisions of (b) and (d); and

(ii) complete CRM trainer refresher training.