GM2 ORO.CC.115(e) Crew resource management (CRM) training
CAA ORS9 Decision No. 1
(a) The following minimum training times are appropriate:
(1) multi cabin crew operations:
(i) combined CRM training: 6 training hours over a period of 3 years; and
(ii) operator’s CRM training: 6 training hours;
(2) operator’s CRM training for single cabin crew operations: 4 training hours for a cabin crew member operating on aircraft with a maximum operational passenger seating configuration of 19 or less;
(3) cabin crew CRM trainer:
(i) basic training:
(A) 18 training hours when the operator can justify that the trainee already has received sufficient and suitable instruction on training skills in order to conduct CRM training courses; or
(B) 30 training hours for trainees not fulfilling (A); and
(ii) refresher training: 6 training hours.
(b) ‘Training hours’ means actual training time excluding breaks.