GM4 ORO.FC.115 Crew resource management (CRM) training
CAA ORS9 Decision No. 1
DESIGN, IMPLEMENTATION AND EVALUATION OF CRM TRAINING
The checklist in Table 1 provides guidance on the design, implementation and evaluation of CRM training, and on their incorporation into the operator’s safety culture. Elements of the operator’s management systems and the competency-based approach are incorporated in the checklist.
Table 1 — Checklist for design, implementation, evaluation and incorporation of CRM training
|
Step No |
Description |
Element |
|---|---|---|
|
1 |
Needs analysis |
Determine the necessary CRM competencies |
|
Develop CRM training goals |
||
|
Ensure the organisation is ready for CRM training |
||
|
2 |
Design |
Develop CRM training objectives |
|
Determine what to measure and how to measure it |
||
|
3 |
Development |
Describe the CRM learning environment |
|
Develop full-scale prototype of training |
||
|
Validate and modify CRM training |
||
|
4 |
Implementation |
Prepare trainees and environment |
|
Set a climate for learning (e.g. practice and feedback) |
||
|
Implement the CRM training programme |
||
|
5 |
Evaluation |
Determine training effectiveness |
|
Evaluate CRM training at multiple levels |
||
|
Revise the CRM training programme to improve effectiveness |
||
|
6 |
Incorporation |
Establish an environment where CRM training is positively recognised |
|
Reinforce CRM behaviours in daily work |
||
|
Provide recurrent CRM training |